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Agent Experience Platform (AXP)

Scrunch's Agent Experience Platform (AXP) creates a parallel, AI-optimized version of your site that's served invisibly to AI agents while your human visitors continue to enjoy your existing experience.

Updated over a month ago

The Challenge

Most websites are built for humans, not AI agents. They rely on:

  • Interactive elements and dynamic content

  • JavaScript-heavy experiences

  • Visual navigation that AI agents can't interpret

  • Content structures optimized for browsing, not answering questions

When AI agents like ChatGPT, Perplexity, or Claude visit your site, they struggle to extract the information they need. This means your brand gets overlooked in AI-generated responses—even when you have the best answer.


The Solution: AXP

AXP sits at the edge of your infrastructure as an intelligent middleware layer. It detects AI agent traffic and serves them clean, structured, LLM-optimized content—while your human visitors see your regular site unchanged.

No site redesign. No development lift. No disruption to your existing workflows.


How It Works

1. Content Mapping

Work with the Scrunch platform to identify key pages and content across your site. We create a comprehensive knowledge base of information about your business, products, and services—in any format.

2. Content Optimization

Scrunch uses optimization rules and enterprise AI to restructure, summarize, and translate your content for large language models (LLMs). Key facts and messages are surfaced clearly, with smart rules to redact, simplify, or enhance content as needed.

3. Intelligent Serving

When AI agents visit your site, AXP automatically serves the optimized version. Human visitors see your regular site. Existing pages can be served as-is or dynamically optimized on-the-fly.

**Important clarification:** AXP sits at the CDN layer and returns HTML (technically optimized, and usually greatly simplified HTML) to AI agents for pages in your existing URL structure. AXP goes "over the top" of your existing site to deliver both technically and semantically optimized content to known AI bots.

4. Rules Engine

Control exactly how content is delivered to AI agents with flexible rules:

  • Block specific pages from AI access

  • Redirect AI traffic to alternative content

  • Augment pages with additional context

  • Redact sensitive or irrelevant information

  • Target specific AI platforms or bot types

5. Agent Analytics

Comprehensive monitoring shows you which AI agents are accessing your site, what content they're viewing, and how behavior changes over time.


Key Capabilities

Advanced Bot Detection & Classification

  • Identify AI agents by platform (ChatGPT, Claude, Perplexity, etc.)

  • Distinguish between training data collection, search indexing, and real-time retrieval

  • Route traffic intelligently based on bot type and intent

Content Transformation

  • Convert existing web pages, PDFs, videos, and other assets into AI-ready formats

  • Automated optimization pipeline for scale

  • HTML delivery optimized for AI agent consumption

Edge Delivery

  • Deploy via Cloudflare, Akamai, or AWS CloudFront

  • Enterprise-grade security and performance

  • Fully managed—no internal engineering required

Dedicated Content Repository

  • Manage AI-first content separately from your CMS

  • Version control and approval workflows

  • Create net-new content specifically for AI consumption


Why Choose AXP?

Scale Without Rebuilding

Customers with large web presences don't have the technical resources to revamp their entire site for AI. AXP gives you AI optimization at scale without touching your existing infrastructure.

Agility for a Changing Landscape

AI platforms evolve rapidly. AXP lets you adapt quickly without waiting on development teams or going through lengthy approval processes.

Brand Control & Compliance

The optimal experience for humans is often very different from what works for AI agents. AXP lets you serve both audiences perfectly—without compromise.

Enterprise-Ready

  • SOC 2 accredited with enterprise-grade security

  • SAML/SSO integration with major identity providers

  • Role-based access controls and audit logging

  • No performance impact on your existing site


Integration & Deployment

AXP integrates seamlessly with your existing CDN or edge infrastructure:

  • Cloudflare: Via Cloudflare Snippets (fully automated setup)

  • Akamai: Via EdgeWorkers and Forward Rewrite cloudlet

  • AWS CloudFront: Via CloudFront Functions

Deployment is fully managed by Scrunch.


Part of the Complete Scrunch Platform

AXP works alongside Scrunch's AI Visibility Monitoring and Insights to give you end-to-end control:

  1. Monitor how your brand appears across AI platforms

  2. Analyze performance gaps and opportunities with AI-generated insights

  3. Optimize your content with AXP to control how AI agents experience your brand

  4. Measure the impact with comprehensive analytics

Note: AXP is a separate product from Scrunch's Monitoring & Insights platform. Agency and direct brand pricing are the same.


Frequently Asked Questions

Is AXP available now?

Yes. AXP is live and serving LLM-optimized content for multiple large enterprises and consumer brands across dozens of websites.

Is this considered "cloaking"? Will we be penalized?

No. Google defines cloaking as serving deceptive content to search engines with the intent to mislead users. AXP serves content that reflects the same intent but is optimized for AI consumption—which even Google's guidelines explicitly permit as a technical optimization.

Additionally, AXP only serves differentiated content to LLM bots, not traditional search indexers like Googlebot. Since AI platforms benefit from having better context to serve their users, this creates a positive outcome for the platform, users, and your brand.

What types of brands benefit most from AXP?

AXP is ideal for brands with:

  • Large web presences with hundreds or thousands of pages

  • Complex information that AI agents struggle to interpret

  • E-commerce sites with extensive product catalogs and informational content

  • Enterprise brands that need control, compliance, and security

  • Agencies managing multiple client websites

Do we need Scrunch's Monitoring & Insights product to use AXP?

AXP and Monitoring & Insights are separate products. While they work powerfully together, you can purchase them independently based on your needs.

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